A CONFIDENTIAL, FREE telephone resource in Lane County for parents and caregivers of children ages 0 - 6. United Way of Lane County, Oregon is the lead for the Parent HelpLine (previously called Rapid Response), a strategy of Success By 6®.
Callers can:
- Talk about parenting, child development and behavior, family stress, and more
- Find out how to join a playgroup or parent support group
- Be directly transfered to services in their neighborhood
- Schedule a time to talk about the specific needs of their family; appointments may be at the Caller's home, park or other public setting
View
Frequently Asked Questions or
Order Parent HelpLine Promotional Materials. (To view these pdf documents, we recommend Acrobat Reader 5.0 or above which you can
download for free.)
Goals include:
- Reduce child abuse, neglect, resulting deaths
- Assess, address medical and special needs of all children
- Change community norms concerning positive parenting
- Nurturing, effective parenting
- Data to make better decisions for system improvements
Technology includes:
- The Parent HelpLine Call Center
- Knowledge-base of parenting resources and information
- Technical support for Linked Partners
The phone line ensures parents help from 9 a.m. to 7 p.m. seven days a week. This first call to the Center allows the Parent Educators (PEs) to seamlessly link parents to appropriate agencies for help. As a call is transferred to another agency, the Center uses the internet to immediately provide the intake file (with attention to confidentiality) to the next agency so parents do not have to repeat their stories or make another call. The Center will also track types of inquiries, responses, and follow-up. This information will provide real time, true life needs and response data directly to service providers, planners, and policy bodies.
TheLane.net, our online
community resource database, is continually updated to ensure that current, complete
parenting referral information is available over the Internet.
Technical Support for rural and metro non-profit agencies is
provided by NetCorps.
Additional Linked Partners include:
- Birth To Three - community based parenting service and warmline.
- Relief Nursery - family support services to families who are at high risk of abuse or neglect.
- Womenspace - domestic violence shelter, crisis line, counseling, children's programs, support groups, and community education.
- Direction Service - family support agency to assist people with special needs and their families.
- Lane Family Connections - child care and family resource and referral.
- Looking Glass - operates ten programs that offer comprehensive services to children, youth and their families.
- White Bird - crisis line, counseling, support groups, information and referral and community education.
- Family Relief Nursery - family support services to families who are at high risk of abuse or neglect in South Lane County.
- Community Safety Nets - family support services to families who are at high risk of abuse or neglect in rural parts of Lane County (Fern Ridge, McKenzie, Oakridge, Florence and Pleasant Hill).
- Ask A Nurse - telephone health information line staffed by specially trained registered nurses.
Parent Knowledge Base:
For Birth to Six . . . focused on the needs of parents and children through six
years of age, the content is designed for agency staff,advocates, case managers,
2-1-1 operators--anyone who needs to give reliable information to clients and
callers.
See Project History Details
For more information contact jharris@unitedwaylane.org
